Transactional Six Sigma and Lean Servicing

Transactional Six Sigma and Lean Servicing
Author :
Publisher : CRC Press
Total Pages : 302
Release :
ISBN-10 : 1420000330
ISBN-13 : 9781420000337
Rating : 4/5 (337 Downloads)

Book Synopsis Transactional Six Sigma and Lean Servicing by : Betsi Harris Ehrlich

Download or read book Transactional Six Sigma and Lean Servicing written by Betsi Harris Ehrlich and published by CRC Press. This book was released on 2002-06-13 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.


Transactional Six Sigma and Lean Servicing Related Books

Transactional Six Sigma and Lean Servicing
Language: en
Pages: 302
Authors: Betsi Harris Ehrlich
Categories: Business & Economics
Type: BOOK - Published: 2002-06-13 - Publisher: CRC Press

GET EBOOK

Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing
Lean Six Sigma in Service
Language: en
Pages: 484
Authors: Sandra L. Furterer
Categories: Technology & Engineering
Type: BOOK - Published: 2016-04-19 - Publisher: CRC Press

GET EBOOK

In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are,
Lean Six Sigma Service Excellence
Language: en
Pages: 313
Authors: Gerald M. Taylor
Categories: Business & Economics
Type: BOOK - Published: 2008-10-15 - Publisher: J. Ross Publishing

GET EBOOK

Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in naturean
Lean Six Sigma for Service
Language: en
Pages: 402
Authors: Michael L. George
Categories: Business & Economics
Type: BOOK - Published: 2003-07-15 - Publisher: McGraw Hill Professional

GET EBOOK

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturi
Six SIgma for Transactions and Service
Language: en
Pages: 584
Authors: Parveen S. Goel
Categories: Business & Economics
Type: BOOK - Published: 2005-01-07 - Publisher: McGraw-Hill Companies

GET EBOOK

Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. This resource provides a roadm