Download or read book TQM in Action written by R.J. Pike and published by Springer Science & Business Media. This book was released on 1995-11-30 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: The aim of this book is to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organisations. TQM in Action, Second Edition provides a practical step-by-step guide to stages, key considerations and potential pitfalls of implementation. This book provides a template for implementation which will help managers to get started and keep the process going.