Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performanc

Total Organizational Excellence derives some of its material from TQM, but extends and reorganises those principles around a new framework in which people and c

Best Practice: Process Innovation Management highlights best practice in innovation by bringing together practitioners and researchers in this field. This book

A direct, straightforward text, this title provides students with material that focuses on making the theories and principles of total quality practical and use

This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of manageme