Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive ins

'This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it appro

Innovation is the lifeline of national development. This handbook is a collection of chapters that provide techniques and methodologies for achieving the transf

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the fi

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these c