The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporti

The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporti

The fourth publication in MSP University's bestselling Managed Services series reveals how to build, staff, and maintain a NOC and Service Desk effectively and

Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume