The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly us

This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process impro

Cross-disciplinary scientific collaboration is emerging as standard operating procedure for many scholarly research enterprises. And yet, the skill set needed f

A fully revised and extended version of the best selling 'Quality 75', the book includes a full range of Six Sigma tools and philosophy. It is a unique compilat

′Rob Long′s expertise is evident in every compartment of this ′toolbox′. His finely honed approach to social, emotional and behavioural difficulties wil