Download or read book The Practical Guide to People-Friendly Documentation written by Adrienne Escoe and published by Quality Press. This book was released on 2001-06-30 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: This innovative guide brings together practical solutions to the documentation challenges faced by today's organizations. From company policies and desk instructions to Baldrige and the ISO 9000 requirements, it applies a customer and quality-based systems approach to streamlining and managing your documentation system. This second edition is an organized toolbox of powerful methodology and metrics that shows companies how to steer clear of cumbersome and obsolete documentation and gives numerous examples of the tremendous opportunities - and pitfalls - presented by technology such as the Internet and web-based documentation management software. The Society for Technical Communication (STC) awarded this book the Touchstone 2001 award.