"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this ne

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should foll

An in-depth look at how Nordstrom has become a retailing legend, with 79 stores across the United States, an annual revenue of $4 billion, and a host of satisfi

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Di

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t