The Art of Client Service

The Art of Client Service
Author :
Publisher : John Wiley & Sons
Total Pages : 191
Release :
ISBN-10 : 9781119228288
ISBN-13 : 111922828X
Rating : 4/5 (28X Downloads)

Book Synopsis The Art of Client Service by : Robert Solomon

Download or read book The Art of Client Service written by Robert Solomon and published by John Wiley & Sons. This book was released on 2016-03-17 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.


The Art of Client Service Related Books

The Art of Client Service
Language: en
Pages: 191
Authors: Robert Solomon
Categories: Business & Economics
Type: BOOK - Published: 2016-03-17 - Publisher: John Wiley & Sons

GET EBOOK

A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursu
Be Our Guest
Language: en
Pages: 212
Authors: Disney Institute
Categories: Business & Economics
Type: BOOK - Published: 2003-06 - Publisher:

GET EBOOK

Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputat
Frenemies
Language: en
Pages: 386
Authors: Ken Auletta
Categories: Social Science
Type: BOOK - Published: 2019-06-04 - Publisher: Penguin

GET EBOOK

An intimate and profound reckoning with the changes buffeting the $2 trillion global advertising and marketing business from the perspective of its most powerfu
The Ultimate Online Customer Service Guide
Language: en
Pages: 204
Authors: Marsha Collier
Categories: Business & Economics
Type: BOOK - Published: 2010-12-15 - Publisher: John Wiley & Sons

GET EBOOK

Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with
Strategic Customer Service
Language: en
Pages: 274
Authors: John A. GOODMAN
Categories: Business & Economics
Type: BOOK - Published: 2009-05-13 - Publisher: AMACOM Div American Mgmt Assn

GET EBOOK

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora