Download or read book Step Change Total Quality written by P. Spenley and published by Springer Science & Business Media. This book was released on 1995-02-28 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process.