Finally, here’s a handbook that includes everything administrators need to keep a handle on library operations, freeing them up to streamline and improve how

New public library directors quickly learn what seasoned directors already know: running a library means you’ve always got your hands full—balancing the nee

This volume begins by defining the challenges that rural and small libraries face before shifting to an analysis of ways that these obstacles can be overcome or

Integrates principles of public library management with a marketing approach to library service. Offers solutions for administrators faced with the challenge of

Prologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform yo