The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level.

This essential Research Handbook provides a comprehensive and critical assessment of the global governance instruments related to business and human rights from

This book explores the ombudsman as a global institution. It has spread all over the world and its institutional development is increasingly being governed tran

This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized i