THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down

Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences an

WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success

Foundations of Health Care Management Leaders and managers throughout the health care system are facing ever more challenging changes in the way care is deliver

The challenges facing the healthcare industry are unparalleled in scope, number, and magnitude. Organizational realignments of health care systems, uncertainty