This book is a comprehensive guide to an exciting new approach that managers at any level can use to transform their corners of government. Whether people want

This book is a comprehensive guide to an exciting new approach that managers at any level can use to transform their corners of government. Whether people want

How to take advantage of technology, data, and the collective wisdom in our communities to design powerful solutions to contemporary problems The challenges soc

"Describes, using real-world examples, how a public sector organization can go from a culture of 'innovation by accident' to one in which a sustained organizati

By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of