Conflict in business and personal relationships is inevitable--much of the success of companies depends on how well they respond to it. Developing rapport, coll

In this book, we learn about organizational conflict, highlighting different perspectives of conflict resolution and conflict management in different settings a

After much debate by business professionals, organizational conflict is now considered normal and legitimate; it may even be a positive indicator of effective o

"Resolving Personal and Organizational Conflicts and Disputes offers specific methods for assisting disputing parties to communicate their problems without sink

Conflict is a persistent fact of organizational life. Much of it, however, rarely becomes public and instead is expressed `behind the scenes' in such forms as a