Measuring the Performance of Human Service Programs

Measuring the Performance of Human Service Programs
Author :
Publisher : SAGE
Total Pages : 161
Release :
ISBN-10 : 9781412970617
ISBN-13 : 141297061X
Rating : 4/5 (61X Downloads)

Book Synopsis Measuring the Performance of Human Service Programs by : Lawrence L. Martin

Download or read book Measuring the Performance of Human Service Programs written by Lawrence L. Martin and published by SAGE. This book was released on 2010 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.


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