An essential quality management resource for students and practitioners alike—now in its sixth edition This popular and highly successful text on Quality Mana

Case study research conducted in 1981 in nine US companies and seven Japanese companies.

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disc

Quality underpins the success (or failure) of any piece of qualitative research. In this book, Uwe Flick takes you through the steps in method and design to ens

This practical, self-study book was developed to help you establish and manage a quality service operation.