Managing Patient Expectations

Managing Patient Expectations
Author :
Publisher : Jossey-Bass
Total Pages : 312
Release :
ISBN-10 : UOM:39015045975920
ISBN-13 :
Rating : 4/5 ( Downloads)

Book Synopsis Managing Patient Expectations by : Susan Keane Baker

Download or read book Managing Patient Expectations written by Susan Keane Baker and published by Jossey-Bass. This book was released on 1998-08-21 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Susan Keane Baker - an expert in the field of physician practice management and patient satisfaction - describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. This practical guide explains how to find out what patients really think and how physicians can best respond in a variety of situations. Written for all members of the health care team, the book reveals the vital role that each person plays in managing patient expectations.


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