Download or read book Managing Aggression written by Ray Braithwaite and published by Routledge. This book was released on 2002-06-01 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook: empowers individuals by providing a range of useful useful skills that can help in managing aggression enables staff placed in difficult or dangerous situations by their employers to address the issue effectively clarifies the responsibilities of the manager in ensuring staff are safeguarded builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace. Highlighting examples of good and bad practice, Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work.