Living Service ePub

Living Service ePub
Author :
Publisher : Pearson UK
Total Pages : 189
Release :
ISBN-10 : 9780273747260
ISBN-13 : 0273747266
Rating : 4/5 (266 Downloads)

Book Synopsis Living Service ePub by : Marc Silvester

Download or read book Living Service ePub written by Marc Silvester and published by Pearson UK. This book was released on 2012-12-27 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota’s lean production did for manufacturing industries. Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.


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