Download or read book International Journal of Quality and Service Sciences, Volume 7, Issue 1 written by and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This eBook contains 14 of the best papers selected from the 17th QMOD-ICQSS conference. Chapter one focuses on a Comprehensive quality assessment of Czech higher education institutions, chapter 2 looks at the Nonlinear impact of online retail characteristics on customer satisfaction and loyalty and chapter 3 investigates service quality and customer satisfaction in liner shipping. Chapter 4 asks the question ""Do corporate sustainability practices enhance organizational economic performance?"", chapter 5 looks at learning from criticisms of quality management and chapter 6 looks at developing sc.