Download or read book Increasing Taxpayers' Use of Self-service Channels written by OECD and published by OECD Publishing. This book was released on 2014-10-24 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building on prior work that resulted in the practical guide Managing Service Demand, this report explores the strategies revenue bodies can use to improve take-up of self-service channels in the context of a proposed future service experience for individuals, businesses and tax intermediaries.