Follow Gabby on her day, where she uses an 'I Statement' to tell people how she feels. Her self-esteem and confidence grow as she learns to express her feelings

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conv

“A unique approach to conflict resolution. . . . you’ll find clear-cut advice on how to handle workplace conflict from a place of positive energy.” —Dan