Download or read book Everyone's Problem Solving Handbook written by Michael R. Kelly and published by Routledge. This book was released on 2019-01-22 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems. Five-Step Problem-Solving Process