Written by two experts who have dedicated their careers to quality improvement, Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipe

To stay competitive in today’s market, organizations need to adopt a culture of customer-centric practices that focus on outcomes rather than outputs. Compani

'OMG! This book is SO me! The tips and stories shared by Ed, Mark and Nicky will help you live a life filled with more fun, joy and enthusiasm!' ALISON HAMMOND,

As a leader, do you “own the room”? Are you an “extraordinary leader”? In Owning the Room, Roger A. Gerard draws on his more than 45 years of leadership

We are obsessed with self-improvement; it’s a billion-dollar industry. But apps, workshops, speakers, retreats, and life hacks have not made us happier. Obses