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Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking a
Emotional Intelligence & Hospitality
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As competition increases throughout the economic sector, those who can integrate cutting edge research into their business strategies will have a competitive ad
Consumer Psychology of Tourism, Hospitality, and Leisure
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This book is based on papers given at the 2nd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure (CPTHL) in Vienna in July 2000. The Symposium
Smart Tourism as a Driver for Culture and Sustainability
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This book explores the latest developments in the field of smart tourism, focusing in particular on the important cultural and sustainability synergies that hav
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This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses th