Practical tips, tools and techniques to ensure you identify the real issues and make balanced choices that add value.

The modern manager faces a bewildering range of challenges every single day. Their ability to make critical decisions, often under pressure, can directly determ

Many if not most teams in the modern workplace fall well short of harnessing their collective capability, maintains Erik de Haan, resulting in loss of performan

Written for leaders at all levels - strategic, organisational and team level - the Leadership Pocketbook explains how to inspire, influence, deal with change an

The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing r