Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging o

Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essenti

NEW YORK TIMES BESTSELLER • The true story of an ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extrao

Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora