Effectively resolving conflict prevents violence, reduces incidents, improves productivity, and contributes to the overall health of an organization. Unlike the

This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict ma

This ground-breaking resource is for anyone, of any race or heritage, who stands ready to make progress toward equity and justice, by offering a creative vision

A reference to help business leaders and human resources managers dissolve office disputes and foster dialogue with employees. Ouch! Did I really say that? What

CONFLICT MANAGEMENT COACHING: THE CINERGY MODEL describes a well-researched process for coaching people on a one-on-one basis, to improve their skills and abili