Download or read book Communicate with Confidence written by Dianna Booher and published by AudioInk. This book was released on 2011-12-20 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: Need to sell a new marketing idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate with Confidence!(r).1,042 Tips to improve your communication and interpersonal skills!You will learn how to: Establish credibility and show concern Transition from criticizing to coaching Listen to negotiate so that everybody feels like a winner Give clear instructions Give and receive usable feedback Ask appropriate questions and answer questions appropriately to gain cooperation Present ideas persuasively and communicate across gender and cultural lines"