Strategies for leveraging information technologies to improve customer relationships With E-business comes the opportunity for companies to really get to know t

Companies are being forced to react to the growing individualization of demand. At the same time, cost management remains of paramount importance due to the com

Strategies for leveraging information technologies to improve customer relationships With E-business comes the opportunity for companies to really get to know t

Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in th

From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-firs