Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into buildi

Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for

This book provides a clear, easy to digest overview of Quality Management Systems (QMS). Critically, it offers the reader an explanation of the International St

Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into buildi