Breakthrough Customer Service

Breakthrough Customer Service
Author :
Publisher : J. Wiley & Sons Canada
Total Pages : 464
Release :
ISBN-10 : UCSC:32106014625534
ISBN-13 :
Rating : 4/5 ( Downloads)

Book Synopsis Breakthrough Customer Service by : Stanley A. Brown

Download or read book Breakthrough Customer Service written by Stanley A. Brown and published by J. Wiley & Sons Canada. This book was released on 1997-10 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: This reference offers coverage of aspects of customer service and support. Contributors from companies including Coopers & Lybrand, IBM and Xerox offer advice on creating the corporate culture, establishing and using the right measurements and standards, short- and long-term strategic planning, using state-of-the-art technology, managing the workforce, and where to go for further information.


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