Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fa

Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understa

For courses in Automotive Service Management. Unique in approach, this book provides a broad range of coverage going from foundational principles for beginners

Owning or operating an automotive repair shop is never easy, but it doesn't have to be overly complicated either. Understanding what a customer is worth to your

The authors point out the entire business orientated automotive value chain. With regard to the finance perspective the elements of the value chain are scrutini