As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma

Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high le

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t

We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. T

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors.