Doing business in China is tougher than you think. Not only is the culture vastly different, but China's experience in manufacturing is still developing. It wil

Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with

An insider reveals what can—and does—go wrong when companies shift production to China In this entertaining behind-the-scenes account, Paul Midler tells us

Thirteen Steps to Manufacturing in China defines the methodology for establishing a manufacturing operation in China. A comprehensive guide book, it includes th

With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlo