Download or read book 20 Training Workshops for Customer Service written by Terry Gillen and published by Human Resource Development. This book was released on 1990 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: Be ready to respond to customer service moments of truth by ensuring that customer service staff have the core skills they need. These 20 ready-to-use training workshops include detailed trainers notes,slides, and handouts. All materials are fully reproducible.