Download or read book 20 Training Workshops for Customer Service written by Terry Gillen and published by Human Resource Development. This book was released on 1993 with total page 521 pages. Available in PDF, EPUB and Kindle. Book excerpt: 20 fully reproducible, training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams that must set service policies, measure effectiveness and identify where service improvement is needed.