World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides deta

In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are,

In the new millennium the increasing expectation of customers and products complexity has forced companies to find new solutions and better alternatives to impr

Lean Manufacturing, also called lean production, was originally created in Toyota after the Second World War, in the reconstruction period. It is based on the i

Six Sigma Healthcare is a quality improvement methodology that also improves patient and stakeholder satisfaction. Six Sigma Healthcare delivery means helping i