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Type: BOOK - Published: 2014-10-29 - Publisher: John Wiley & Sons
DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family
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Type: BOOK - Published: 2002-03-01 - Publisher: Penguin
Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details
Language: en
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Type: BOOK - Published: 2006-04-07 - Publisher: McGraw Hill Professional
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to
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Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you sta