Download or read book Who Wins Conflict? written by John Ullmen, Ph.D.; Glenn Rupert, M and published by Xlibris Corporation. This book was released on 2009-05-11 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Wins Conflict? The Creative Alternative to Fight or Flight is a leadership fable about how to manage conflict effectively when the stakes are high — even with the most “difficult” people and in the most challenging situations. The story opens with a conflict to which we can all relate, a disagreement between rivals that quickly escalates into a serious altercation. But when one of the rivals begins training for the scheduled fight, he receives coaching from a mentor that is useful in ways he does not foresee. Through what he learns, he might be able to steer a high-risk conflict toward unexpectedly better results. The lessons and action steps from this book apply whenever it is important for you to turn conflict into better outcomes in work and life.