Download or read book Understanding Quality written by Institute of Leadership & Management and published by Routledge. This book was released on 2007-06-07 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.