The aim of this book is to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organi

The principal aim of this book is to help practising managers to develop and implement a strategy for the introduction of Total Quality Management (TQM) within

Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on

This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While loc