Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and servic

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management a

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library

This publication brings together a range of building projects from National, Academic and Public Libraries from different countries of the world showing how the