This is a study of what mediators actually do across agencies. The cases and settings suggest that mediator practice tends to follow predictable patterns in ter

Experienced mediators take you step-by-step through the mediation process, offering strategies to apply in particular contexts and valuable tips to help develop

"This second edition of [this title] encompasses stories from around the world. The writers (24 top international mediators) were asked to write about moving, s

Drawing on the experience of more than 175 mediators from across the spectrum of mediation practice and among different geographic regions, such as the U.S., Au

A standard model for effective mediation and conflict resolution, now in an updated fourth edition, can be used in diverse environments. Original.