The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks

The Oxford Handbook of Applied Linguistics contains 39 original chapters on a broad range of topics in applied linguistics by a diverse group of contributors. I

This handbook compares the main analytic frameworks and methods of contemporary linguistics. It offers a unique overview of linguistic theory, revealing the com

This is a definitive introductory text to modern sociolinguistics that looks at the study of language and society through the concept of identity. It uses these

Provides an overview of a dynamic and rapidly growing area with a widely applied methodology. This handbook covers the historical development of the field and i