Download or read book The IT Professional's Business and Communications Guide written by Steven Johnson and published by John Wiley & Sons. This book was released on 2007-04-30 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you’ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.