Franziska Krüger presents two quantitative cross-cultural studies that examine the generalizability of the Zone of Tolerance and the Confirmation/Disconfirmati

This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic

The traditional walls between banking, insurance and securities markets are breaking down as a result of deregulation and liberalization of financial services.

This work provides a comprehensive analysis of the relationship between cultural variables - ethnicity, gender, sexual orientation - and personality disorders,

This book critically examines and analyzes the classical and neoclassical behavioral theories in reference to consumer decision-making across the business cultu