Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market d

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market d

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market d

Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not

Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in th