This is a new and extensively updated edition of one of leading and authoritive books on the subject of IT costs and benefits. Since it was first published in t

The rapidly increasing level of expenditure on information technology in most organisations is one reason why IT benefits managment has become an important busi

The chapters collated in this volume bring together leading authorities on topics that are relevant to the management, leadership, governance and delivery of pr

IT in a World of Continuous Improvement -- Architecture Approach -- Patterns for the IT Processes -- Patterns for the IT Lifecycles -- APPENDIX A: Extended Defi

Recognizing the importance of selecting and pursuing programs, projects, and operational work that add sustainable business value that benefits end users, the P