This book offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting wi

As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspi

Prepare for the role and responsibilities of the veterinary assistant! Elsevier's Veterinary Assisting Textbook, 4th Edition, covers everything you need to know